Exchange and warranty policies

EXCHANGE POLICIES AND GUARANTEES IN MUB BOUTIQUE LLC

In accordance with the provisions of the Law, all products available by the MUB BOUTIQUE LLC will be governed by the following exchange policies and warranties.

 

SHIPPING POLICY:

To make any changes you must take into account the following guidelines:

SHIPPING COSTS:

The shipment of the purchased products Will have a different value throughout the national territory depending on the allied courier company for the national sector where the package is directed; For purchases of higher value in merchandise from MUB BOUTIQUE LLC the cost of shipping may vary depending on the destination, weight, volume or special route. The corresponding value will be calculated at the time of purchase and will be informed to you at the time of settling the order, before you make the payment.

After your order has been shipped, delivery time within the United States is 2-7 business days. Please keep in mind that during holidays or limited edition launches, this time may vary.

In the event of returns or exchanges of products at the customer's request, the customer must send the products to MUB BOUTIQUE LLC in the same condition as they were delivered (unused, with original labels and without defects).

MUB BOUTIQUE LLC will only bear the shipping costs on exchanges/returns when the product received is defective. 

COVERAGE:

MUB BOUTIQUE LLC has nationwide coverage in all U.S. territories through our allied shipping companies: UPS, DHL, which guarantee the safety and coverage of your order so that your purchase arrives at the address you want. It also has international coverage through the transport company.

 

 

 

 

DELIVERY TIMES:

For U.S orders only

MUB BOUTIQUE LLC undertakes to deliver its products in perfect condition to the address indicated by the customer on the shipping data form; In order to optimize delivery. The customer is advised to indicate an address where the order can be delivered within the usual hours.

The delivery time of the products will have the pace imposed by our allied transport companies depending on the location of the customer, published in the section "Shipping times and costs", of the normality on the roads and other transports related to the delivery of the product and cost for each town, city and department.  These deadlines are an estimate, if the shipment is delayed for logistical reasons, force majeure or any restriction, the allied transport company will give timely notice about the situation.

If the shipping company is going to deliver an order and the customer is not at the address I indicate; they will try again up to 2 more times (consecutive days). If any news or impossibility of delivery is reported due to the absence of the client, MUB BOUTIQUE LLC will contact the client to provide a solution. In case of not being able to communicate with the customer, the order will be returned to our "Dispatch Area" and the customer will be responsible for the shipping costs.

Each delivery is considered to have been made from the moment the transport company makes the product available to the customer, this is evidenced through the package tracking system used by the allied transport company.

Delivery times start counting from the next day of payment confirmation. For credit card payments and using KLARNA, VENMO, or PayPal, the payment platform will need to approve the transaction according to the analysis of the data, which can take up to one business day. For deposit or check payments, payment information may take up to 2 business days after payment is made.

As soon as your order is approved, you will receive an email with the confirmation of your order. To check the status of your purchase, you can enter the website of the allied transport company with the tracking number that will be sent to you at the time the transport company picks up your product at our headquarters.

Deliveries cannot be made on an exact schedule. In case you have any concerns with the dispatch of the product, you can contact the MUB BOUTIQUE LLC  line +1 561-698-6935 (Monday through Friday from 10 am – 7 pm (on holidays and Sundays we do not work), or through our email mubboutique@gmail.com, or on our website  www.muboutique.com  in the 'Contact Us' option you can find all our information. The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the guide provided by the carrier will suffice.

In all cases, and for security reasons, the person receiving the product must show the carrier their identity document, sign the dispatch bill with name and ID, and approve the optimal condition in which the product is being received or make the relevant clarifications in the waybill.

 

The customer at the time of delivery must verify the good condition of the package at the time of receiving it. If once the product has been received, it has damages, breakages or indications of having been opened in its packaging at the time of delivery and caused by transport, you must record it in the carrier's guide as an observation and contact us within a time of no less than 48 hours from delivery in our means of contact: 

 

Keep in mind that after 48 hours no incidents of this type will be attended to and if it is not registered in the conveyor guide, if the product has damage, breakages or signs of having been opened, the change will be at our discretion.

 

MUB BOUTIQUE LLC will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the shipping data form does not conform to reality, some data has been omitted. In the event that the item is authorized to be left in the door, it is the responsibility of the customer for any loss or damage that may occur.

 

If the reason for the non-delivery is the loss of the package, the shipping company will initiate an investigation. In this case, MUNDO URBANO S.A.S. will be in contact with the client to make a new shipment or return.

 

EXCHANGE OR RETURN POLICY:

 

If you want to make the change of any of our products, you can do it as follows:

  1. through our website www.com on the "Merchandise Returns" option.
  2. There is a maximum period of 15 days for exchanges, counted from the purchase.

 

You must take into account the following parameters so that your change is more agile and valid:

 

 

  • You must always present the invoice, gift certificate, or indicate the buyer's ID number to check in the system. Without the invoice, gift certificate or check in the system you will not be entitled to the change.
  • Promotional or discounted garments have no change, which means size, color or reference. Except for warranty.
  • Exchanges of garments will always be made for the value at which they were purchased.
  • Underwear, bodysuits, stockings, crop tops, tops, bathing suits, sequined garments, white garments, lace, embroidered, re-embroidered, destroyed jeans, acetate garments, garments made with rhinestones, knitted, chelis, chiffon and tulle will not be changed for hygiene.
  • Leather, synthetic leather and derivatives other than these specifications must not be peeled or scratched.
  • Accessories such as glasses, costume jewelry, hats, headbands will not change.
  • The garment must be in the same condition as it was acquired, that is, it must not have been used, washed, modified or damaged, if you have any indication of the above you will not be entitled to exchange.
  • The garment must retain all original tags, at specific points and must be returned in the original packaging. If it does not have the tags at the specified points, it is considered an indication of use and MUB BOUTIQUE LLC reserves the right to exchange the garment.
  • For bags, straps, suitcases, the good condition of these will be verified at the time of purchase by the advisor and the client before acquiring them and will only be changed due to manufacturing defects and will not have change due to use, mishandling, taste or damage that was caused by the client.
  • For footwear, the box must be clean, without scratches, wear, bellows due to twisting, incorrect cleaning or breakage of the heel or sole due to incorrect use.
  • The request for a refund for purchases made on the website will only apply by this means.
  • The request to exchange the garment for a voucher for purchases made on the website will only apply by this means.
  • MUB BOUTIQUE LLC will only accept a single exchange for each purchase made.
  • Changes in white garments are NOT accepted.
  • MUB BOUTIQUE LLC does not offer exchanges on International orders.

 

Changes that do not meet these requirements will not be valid.

At the time of purchase, the customer will be informed of our exchange and return policies, which are displayed in the fitting rooms and at the checkout. It is understood that the customer accepts and understands our policies at the time of purchase.

 

 

CHANGES VIA THE WEBSITE:

If you wish to make the exchange through our website, which applies within (15) calendar days of receiving the product, follow the instructions below:

  • Get in to www.muboutique.com 
  • Log in to your account
  • Select the order and select the product you want to exchange.
  • The customer must send the product to the address 715 sunny pine way unit c2
  • Once we receive your product, the condition of the product is verified. If the product is in the exchange parameters, the value will be credited in the CREDIT NOTE in its favor.
  • You will instantly receive in your email where your CREDIT NOTE corresponding to the value of the product will be reflected. Remember that this consecutive is to the bearer.
  • With this CREDIT NOTE you can make the purchase of your new product.

 

Note: To return the shipment you can use the same packaging in which we delivered your order or use a packaging of your choice, however, it is important that the packaging is appropriate according to the nature of the product so that its integrity is not affected during the transport process. The cost of transportation will be borne by the customer. In the event that your product does not meet the criteria of our exchange and warranty policy, we will inform you with an email of the reason why the exchange or warranty is not applicable and the product will be returned to the initial shipping address, previously confirmed with customer service.

Please note that MUB BOUTIQUE LLC is governed by the corresponding regulations to provide our customers with the protection of their rights when purchasing our products and therefore in accordance with the right of withdrawal, the maximum term for you to exercise it is 5 business days from the delivery of the good. After this time, we cannot offer you a refund, but we can offer you an exchange that you can make up to 30 days after your purchase for another garment of the same value or a CREDIT NOTE.

In case you have any concerns with the shipment of the product, you can contact the MUB BOUTIQUE LLC  line +1 561-698-6935 (Monday through Friday from 10 am – 7 pm (on holidays and Sundays we do not work), or through our email mubboutique@gmail.com, or on our website  www.muboutique.com  in the 'Contact Us' option you can find all our information.

If your change was authorized by MUB BOUTIQUE LLC you can choose between these options:

  1. Product change by size, reference or color. For products of equal or greater value than the original, the surplus is paid, and this change is subject to the availability of inventory. It will be dispatched within (15) business days after receiving the product in our warehouse and from this moment on the same delivery times already established for purchases apply.
  2. The CREDIT NOTE where you will be credited with the value of the garment and that you can redeem in our virtual store. It will be sent to your email two business days after receiving the product in our warehouse. The voucher is valid for 1 year from the date of email.
  3. Money back: this will only be valid and within a maximum term of 5 business days from the delivery of the product, it will be subject to the review of the garment in accordance with our exchange policies. The return will be made through transfer: it is made approximately within five (5) business days of receiving the product in our warehouse. To do this, you will be asked to fill out a form where you must indicate the account number to which you want the money to be transferred or through payment reversal. This transaction will be reflected thirty (30) business days after receiving the product in our warehouse.

The customer must return the product by the same means and in the same conditions as they received it. Transportation costs and other costs incurred in the return of the product will be covered by the customer. To cover this cost, the value of the shipment of the product must be reconsigned to proceed with the total reversal of the purchase, since it is not possible to make partial reversals to the transaction. In this case, the customer will be informed of an account number of MUB BOUTIQUE LLC or directly pay the freight of the shipment destined for MUB BOUTIQUE LLC 715 sunny pine way unit c2. Or the customer can also send the product by conveyor covering the respective shipping or freight costs.

 

You should bear in mind that MUB BOUTIQUE LLC has an internal process where the processes where the garments may be affected are evaluated by our areas in charge, therefore, it is recommended to follow the washing instructions, handling of each specific garment that has been reported at the time of purchase. If it is evident that the garment was handled improperly, you will not be entitled to exchanges or returns.

 

 

OUTLET EXCHANGE POLICIES:

 

The warranty policy for the garments that are in the OUTLET will only be valid if there is any quality or factory suitability inconvenience and must comply with the requirements of the exchange and return policies:

  • You must always present the invoice, gift certificate, or indicate the buyer's ID number to check in the system. Without the invoice, gift certificate or check in the system you will not be entitled to the change.
  • Garments on promotion or with a discount do not have change, not even for taste, which means size, color or reference. Except for warranty.
  • Exchanges of garments will always be made for the value at which they were purchased.
  • Underwear, bodysuits, stockings, crop tops, tops, bathing suits, sequined garments, white garments, lace, embroidered, embroidered, denim, destroyed jeans, acetate garments, rhinestone garments, knitted garments, chelis, chiffon and tulle will not be exchanged for hygiene.
  • Accessories such as glasses, costume jewelry, hats, headbands will not change.
  • The garment must be in the same condition as it was acquired, that is, it must not have been worn, washed or damaged, if you have any indication of the above you will not be entitled to exchange.
  • The garment must retain all original tags, at specific points and must be returned in the original packaging. If it does not have the tags at the specified points, it is considered an indication of use and MUB BOUTIQUE LLC reserves the right to exchange the garment.
  • For bags, straps, suitcases, the good condition of these will be verified at the time of purchase by the advisor and the client before purchasing them and will only be exchanged for manufacturing defects and will not be entitled to exchange for use, mishandling, taste or damage that was caused by the client.
  • For footwear, the box must be clean, without scratches, wear, bellows due to twisting, incorrect cleaning or breakage of the heel or sole due to incorrect use.
  • The request for a refund for purchases made on the website will only apply by this means.
  • The request to exchange the garment for a voucher for purchases made on the website will only apply by this means.
  • Leather, synthetic leather and derivatives other than these specifications must not be peeled or scratched.

 

LOST PACKAGE

 

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. If you have any questions, please contact us at mubboutique@gmail.com and we will try our best to assist you with this matter. 

 

 

 

At the time of purchase, the customer will be informed of our exchange and return policies, which are displayed in the fitting rooms and at the checkout. It is understood that the customer accepts and understands our policies at the time of purchase.

 

 

WARRANTY TIMES OF OUR PRODUCTS:

 

PRODUCT

TIME

Underwear, bodysuits, stockings, crop top, top, bathing suits, sequined garments, white garments, lace, embroidered, embroidered, re-embroidered, destroyed jeans, acetate garments, chelis, chiffon, leggings, knitted garments.

THEY HAVE NO CHANGE

Accessoriessuch as glasses, costume jewelry, hats and headbands

THEY HAVE NO CHANGE

Bags, straps and suitcases

15 days for manufacturing defects.

Blouses, blouses, t-shirts, skirts, cardigans, and dresses

15 days

Pants, jeans, jackets, outfits, busts, jumpsuits and shorts

15 days

Watchmaking

THEY HAVE NO CHANGE.

Footwear

15 days

 

For warranty claims there is a maximum period of 30 days from the purchase.

 

HANDLING AND CARE OF GARMENTS

The exclusivity of our garments also require exclusive handling and care by the customer so that the items purchased have a longer useful life and do not deteriorate in advance due to mishandling, we leave you some indications for the care of the garments:

  • Hand wash in cold water.
  • Do not use bleach or abrasive chemicals on fabrics.
  • Do not machine wash.
  • Do not tumble dry.
  • Do not dry in the sun.
  • Do not soak.
  • Do not twist.
  • Iron upside down at low temperature, do not iron on prints and decorations.
  • For leather-type garments or accessories we recommend a special treatment with the following indications:
  1. Use special leather cream of the shade if discoloration occurs.
  2. Do not use a washer/dryer.
  3. Avoid collisions, friction or rubbing with surfaces that can break or deteriorate the materials of the product.
  4. Do not clean with bleach, soaps, detergents, chemicals, solvents or alcohol.
  5. Avoid contact with inks, oils, cosmetics that can cause damage to garments or accessories.
  6. Avoid faded clothes, they can stain the material, as well as with jean-type garments as they can stain the garment or accessory.
  7. Do not wet. If it gets wet by accident, it is recommended to let it dry in the shade.