We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mubboutique@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mubboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mubboutique@gmail.com.

RETURN AND REFUND POLICY

Last Updated: August 3, 2026

Thank you for shopping with MUB Boutique. This Return and Refund Policy applies to purchases made through www.muboutique.com.

By placing an order with MUB Boutique, you acknowledge that you have reviewed and agreed to this policy. Please read it carefully before completing your purchase.

1. Return Window

Eligible return requests must be submitted to MUB Boutique within seven (7) calendar days after the date the carrier’s tracking information shows that the order was delivered.

The delivery date shown by the applicable shipping carrier will be used to determine the beginning of the return period.

For orders delivered in multiple packages, the seven-day return period begins on the date the final package from the order is marked as delivered.

After receiving return authorization from MUB Boutique, the customer must ship the approved merchandise within seven (7) calendar days. Returns mailed after that deadline may be refused.

Return requests submitted outside the applicable return window will not be accepted, except where otherwise required by law.

2. Return Eligibility Requirements

To qualify for a return, every item must:

• Be unworn, unused, unwashed and unaltered.
• Be free from stains, makeup, deodorant, perfume, smoke, odors, pet hair and other signs of wear.
• Include all original tags attached in their original condition.
• Be returned in its original clear garment packaging with the original SKU label.
• Include all accessories, removable parts and promotional items supplied with the product.
• Be accompanied by valid proof of purchase from www.muboutique.com.
• Be returned only after receiving written authorization and return instructions from MUB Boutique.

Trying on a garment for fit is permitted, provided that the garment remains in new and resalable condition.

MUB Boutique reserves the right to reject any item that does not satisfy all return requirements.

If MUB Boutique elects to accept a return that does not fully comply with these conditions, a restocking deduction of up to 20% of the item’s purchase price may be applied, to the fullest extent permitted by law.

3. Final Sale and Non-Returnable Items

The following products are final sale and cannot be returned, exchanged or refunded, except when received damaged, defective or incorrect, or when otherwise required by law:

• Beauty products.
• Bodysuits.
• Face masks.
• Intimates and lingerie.
• Jewelry, including earrings.
• Swimwear.
• Gift cards.
• Personalized, custom-made or altered products.
• Products expressly identified as “Final Sale.”
• Clearance products expressly identified as “Final Sale.”
• Products with removed hygiene seals.
• Products returned without their original tags or required packaging.

The final-sale designation should be reviewed carefully on the product page before completing a purchase.

4. Return Authorization Is Required

Customers must obtain written return authorization from MUB Boutique before sending any merchandise.

To request a return, email:

mubboutique@gmail.com

The request must include:

• Customer’s full name.
• Order number.
• Item or items being returned.
• Reason for the return.
• Photographs when the product is damaged, defective, incorrect or materially different from what was ordered.

Once the request is reviewed, MUB Boutique will provide return authorization and the applicable return instructions.

Do not send merchandise to the business address, the address printed on the original package or any other address without written authorization. The correct return location may vary depending on the order.

MUB Boutique’s business or contact address is not a customer return facility.

Unauthorized returns, returns sent to an incorrect address and packages sent without the required return authorization may be refused and may not qualify for a refund.

5. Return Shipping Costs

Except where an item was received damaged, defective or incorrect:

• The customer is responsible for all return shipping charges.
• MUB Boutique does not provide complimentary return labels.
• Original shipping and handling charges are non-refundable.
• Expedited, priority and other optional shipping charges are non-refundable.
• The customer bears the risk of loss or damage while the return is in transit.

Customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return has been fully processed.

MUB Boutique is not responsible for returns lost, damaged, delayed or delivered to an unauthorized address.

For orders that originally qualified for free shipping, MUB Boutique may deduct the actual outbound shipping and handling cost from the refund when permitted by law.

6. Damaged, Defective or Incorrect Products

Customers should inspect their order immediately after delivery.

A damaged, defective or incorrect-item claim must be submitted to mubboutique@gmail.com within seven calendar days after the order is marked as delivered.

The claim must include:

• The order number.
• A description of the problem.
• Clear photographs of the entire product.
• Close-up photographs showing the damage or defect.
• A photograph of the product label or SKU.
• Photographs of the exterior and interior packaging when shipping damage is alleged.

Do not discard the product, packaging, labels or shipping materials while the claim is under review.

MUB Boutique may require additional information or the return of the merchandise before approving a refund or replacement.

When MUB Boutique confirms that the customer received a damaged, defective or incorrect product, MUB Boutique will provide an appropriate remedy, which may include a refund, replacement when available or return-shipping instructions.

Normal variations in color caused by screens, lighting or photography, minor measurement differences, natural textile variations and fit preferences based on body shape are not necessarily product defects.

This section does not limit any consumer right that cannot legally be waived.

7. Exchanges

MUB Boutique does not offer direct exchanges for different sizes, colors or products.

A customer seeking another size, color or style must:

1. Request a return of the original eligible item.
2. Complete a new purchase for the desired item.

Inventory is not reserved while a return is pending. MUB Boutique cannot guarantee that another size, color or style will remain available.

8. Refund Review and Processing

Receiving a returned package does not automatically guarantee approval of a refund.

All returned merchandise is subject to inspection. MUB Boutique may approve, partially approve or deny a return based on the condition of the merchandise and compliance with this policy.

Return inspection generally requires approximately five to seven business days after the authorized return is received.

When a return is approved, the eligible refund will be issued to the original payment method. MUB Boutique will not issue a refund to a different card, bank account or payment method.

The refund will generally include only the item price actually paid, including any applicable discount allocation and refundable taxes, less any authorized deductions.

The following amounts are not refundable unless the return results from a confirmed error by MUB Boutique:

• Original shipping and handling charges.
• Return shipping charges.
• Expedited shipping charges.
• Gift-wrapping or other optional service charges.
• Restocking deductions applicable under this policy.
• Actual outbound shipping costs deducted from an order that originally received free shipping, where permitted by law.

After MUB Boutique issues the refund, the customer’s financial institution may require additional time to post the credit. These processing periods are controlled by the bank or payment provider and are outside MUB Boutique’s control.

9. Discounts, Bundles and Complimentary Products

Refunds are based on the actual amount paid after applying discounts, promotional codes, credits and bundle pricing.

When returning part of a promotional bundle, the refund may be recalculated based on the regular or adjusted price of the products retained by the customer.

Any complimentary item, gift-with-purchase or promotional product associated with the returned merchandise must also be returned in new condition. If it is not returned, its stated retail value may be deducted from the refund, where permitted by law.

10. Order Cancellations and Modifications

Cancellation requests may be submitted within 24 hours after purchase, but cancellation is not guaranteed.

Orders may enter processing shortly after payment. Once an order is being processed, fulfilled or shipped, it cannot be canceled or modified.

Requests to change a size, color, product or shipping address are also not guaranteed.

When an order can no longer be canceled, the customer must wait until delivery and follow this Return and Refund Policy if the item is eligible.

Submitting a cancellation request does not confirm that the order has been canceled. A cancellation is effective only after MUB Boutique provides written confirmation.

11. Refused and Undeliverable Packages

Refusing delivery, failing to collect a package or returning a package to sender does not constitute an authorized return.

Packages returned because of an incomplete or incorrect address, failed delivery attempts, refusal, non-collection or other customer-related delivery issue will be reviewed after they are received by the applicable fulfillment facility.

Any approved refund may be reduced by:

• Original shipping charges.
• Return-to-sender charges.
• Additional carrier fees.
• Restocking deductions.
• Other actual costs incurred because of the failed delivery.

MUB Boutique is not obligated to reship an order without payment of any additional applicable shipping costs.

12. Suspected Fraud or Return Abuse

MUB Boutique reserves the right, to the fullest extent permitted by law, to reject or restrict returns associated with suspected:

• Fraudulent activity.
• Use of altered or counterfeit receipts.
• Wardrobing or temporary use of merchandise.
• Repeated return abuse.
• False damage or nondelivery claims.
• Unauthorized payment disputes.
• Violation of this policy.
• Conduct intended to obtain merchandise or refunds improperly.

MUB Boutique may require identity, delivery or payment verification before processing a return or refund when reasonably necessary to investigate suspected fraud.

Nothing in this provision restricts a customer’s lawful right to dispute a charge or exercise rights that cannot legally be waived.

13. United States Orders

At this time, MUB Boutique’s standard return service applies only to eligible orders shipped to addresses within the United States.

Orders shipped outside the United States, if international shipping is made available, may be final sale unless MUB Boutique expressly states otherwise or applicable law provides mandatory return rights.

14. Policy Enforcement and Applicable Rights

MUB Boutique may deny a return or refund that does not comply with this policy, subject to applicable law.

No provision of this policy excludes, restricts or modifies a warranty, remedy or consumer right that cannot legally be excluded, restricted or modified.

If any part of this policy is found unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

The policy in effect on the date an order is placed will govern that order unless applicable law requires otherwise.

15. Contact Information

Questions and return requests should be sent to:

MUB Boutique
Website: www.muboutique.com
Email: mubboutique@gmail.com

Please include the order number in all correspondence.