SHIPPING POLICY

Last Updated: August 3, 2026

This Shipping Policy applies to purchases made through www.muboutique.com.

MUB BOUTIQUE LLC, doing business as MUB Boutique (“MUB Boutique,” “MUB,” “we,” “us,” or “our”), works with third-party suppliers, fulfillment facilities and shipping carriers to process and deliver customer orders.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Shipping Policy, together with our Terms of Service and Return and Refund Policy.

1. Shipping Destinations

MUB Boutique currently ships to eligible addresses within:

• The United States.
• U.S. territories accepted at checkout.
• P.O. Boxes, when supported by the applicable carrier.
• APO, FPO and other eligible U.S. military addresses.

Shipping availability is determined by the destination entered during checkout. An address being entered successfully does not guarantee that every product can be shipped to that location.

At this time, MUB Boutique does not offer standard shipping to countries outside the United States and its eligible territories unless international shipping is expressly made available at checkout.

We reserve the right to cancel and refund an order that cannot be shipped to the address provided.

2. Order Processing

Orders are submitted for fulfillment after:

• Payment has been authorized.
• Required order information has been received.
• Any necessary fraud or address review has been completed.
• Product availability has been confirmed.

Orders may require additional time for supplier processing, quality control, address verification or inventory confirmation before being transferred to a shipping carrier.

Business days are Monday through Friday, excluding federal holidays and carrier-observed holidays.

Orders placed on weekends or holidays begin processing on the next applicable business day.

Receiving an order-confirmation email does not mean that the order has shipped.

3. Estimated Shipping Times

Shipping times depend on the product’s fulfillment location.

Current estimated standard shipping windows are generally:

• Products shipped from a U.S. fulfillment location: approximately 2–5 business days.
• Products shipped from an overseas fulfillment location: approximately 5–10 business days.

These timeframes are estimates and are not guaranteed delivery dates.

The estimated timeframe applicable to a product may be displayed on the product page, during checkout, in the order confirmation or in the tracking information.

Processing, quality-control, inventory-review or fraud-verification time may occur before the package is transferred to the carrier.

Orders shipped to U.S. territories, military addresses, P.O. Boxes or remote locations may require additional time.

4. No Guaranteed Delivery Date

Unless MUB Boutique expressly identifies a shipping service as guaranteed in writing during checkout, all processing, shipping and delivery dates are estimates.

MUB Boutique does not currently guarantee:

• Delivery by a particular date.
• Expedited delivery.
• Overnight delivery.
• Delivery before a birthday, vacation, wedding, holiday, trip or other event.
• Delivery within a carrier’s original estimated timeframe.

Customers should place time-sensitive orders sufficiently in advance.

MUB Boutique is not responsible for losses associated with missed events, travel arrangements, appointments, reservations, employment, business opportunities or other consequential circumstances caused by a shipping delay, to the fullest extent permitted by law.

This provision does not limit any right or remedy that cannot legally be waived.

5. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Shipping charges may depend on:

• Total order weight.
• Number of products.
• Shipping destination.
• Fulfillment location.
• Carrier availability.
• Promotional eligibility.
• Other order characteristics.

The amount charged by MUB Boutique to the customer may differ from the amount charged internally by a supplier or carrier.

Shipping and handling charges are generally non-refundable after an order has shipped, except when:

• MUB Boutique confirms a fulfillment or shipping error.
• The complete order is canceled before shipment.
• A refund is otherwise required by applicable law.

6. Free-Shipping Offers

Free shipping applies only when it is expressly offered and all stated conditions are satisfied.

A free-shipping promotion may be subject to:

• A minimum order subtotal.
• Specific products or collections.
• Eligible shipping destinations.
• Standard shipping only.
• A promotional period.
• Exclusion of taxes, gift cards or other charges from the qualifying subtotal.

Free shipping does not mean expedited, priority or guaranteed delivery.

If merchandise from an order that received free shipping is later returned, MUB Boutique may deduct the actual outbound shipping and handling cost from the eligible refund where disclosed and permitted by law.

MUB Boutique may modify or discontinue a free-shipping promotion for future orders. Changes will not retroactively affect orders already placed.

7. Multiple Packages and Split Shipments

Products in the same order may be stored or fulfilled from different locations.

As a result:

• One order may be divided into multiple packages.
• Packages may be shipped on different dates.
• Each package may have a separate tracking number.
• Packages may arrive on different dates.
• Packaging and return addresses may differ between packages.

A partial delivery does not necessarily mean that an item is missing.

Customers should review all tracking numbers associated with the order before reporting missing merchandise.

The return period for eligible merchandise is governed by our Return and Refund Policy.

8. Tracking Information

When tracking information becomes available, it will generally be sent to the email address or telephone number provided during checkout.

Tracking information may require time to update after a shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

Customers are responsible for:

• Providing accurate contact information.
• Monitoring tracking updates.
• Reviewing delivery notices.
• Taking reasonable steps to receive or secure the package.

MUB Boutique is not responsible for delays caused by a customer’s failure to review tracking or carrier communications.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name.
• Street address.
• Apartment, unit or suite number.
• City.
• State.
• ZIP code.
• Country or territory.
• Any required military or P.O. Box information.

Customers should carefully review the address before completing payment and again in the order-confirmation email.

MUB Boutique is not responsible for delivery problems resulting from information entered incorrectly by the customer, to the fullest extent permitted by law.

10. Address Changes

Address-change requests are not guaranteed.

Orders may enter fulfillment shortly after payment, and MUB Boutique may be unable to modify the address once processing has begun.

To request an address correction, contact:

mubboutique@gmail.com

Include:

• Full name.
• Order number.
• Incorrect address.
• Complete corrected address.

An address change is effective only after MUB Boutique provides written confirmation.

Submitting a request does not confirm that the address was changed.

MUB Boutique will not redirect a package to an address that creates a reasonable fraud, payment-verification or security concern.

11. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect, incomplete or unauthorized address:

• The carrier may return the package to the applicable fulfillment facility.
• The return-to-sender process may require 30 days or more.
• MUB Boutique cannot issue a refund or arrange reshipment until the package is received and processed by the applicable facility.
• Original shipping charges will not be refunded.
• Return-to-sender fees and other actual carrier expenses may be deducted from any eligible refund.
• Additional shipping charges must be paid before an approved reshipment.

MUB Boutique is not obligated to replace or refund merchandise that cannot be recovered because of an incorrect customer-provided address, except where required by law.

If the incorrect address resulted from an error by MUB Boutique, we will provide an appropriate remedy.

12. Refused and Unclaimed Packages

Refusing delivery, failing to retrieve a package, ignoring carrier instructions or allowing a package to be returned to sender does not constitute an authorized cancellation or return.

A refused or unclaimed package will be reviewed only after it reaches and is processed by the applicable fulfillment facility.

Any eligible refund may be reduced by:

• Original shipping and handling charges.
• Return-to-sender charges.
• Carrier fees.
• Restocking deductions permitted under our Return and Refund Policy.
• Other actual costs resulting from the refusal or failed delivery.

MUB Boutique does not guarantee that refused or unclaimed merchandise can be reshipped.

13. Carrier and External Delays

Shipping and delivery may be affected by circumstances outside MUB Boutique’s reasonable control, including:

• Severe weather.
• Natural disasters.
• Carrier interruptions.
• Holiday volume.
• Customs or import processing.
• Transportation disruptions.
• Labor disputes.
• Government action.
• Public-health emergencies.
• Civil unrest.
• Incorrect carrier scans.
• Supplier or warehouse disruptions.
• Power, internet or technology outages.

MUB Boutique will use reasonable efforts to assist customers, but we cannot control a carrier’s operations after a package enters its network.

No provision of this section eliminates our obligation to provide a legally required delay notice, cancellation opportunity or refund.

14. Delayed Shipment Before Carrier Acceptance

MUB Boutique must have a reasonable basis for any shipping timeframe communicated to a customer.

If we determine that merchandise cannot be shipped within the timeframe expressly communicated when the order was placed, MUB Boutique may:

• Provide a revised estimated shipping date.
• Ask the customer to consent to the delay.
• Allow the customer to cancel the affected unshipped merchandise.
• Cancel and refund the affected merchandise.

When required by law, a customer who does not agree to a shipping delay will receive a full and prompt refund for the unshipped merchandise.

A cancellation under this section applies only to merchandise that has not already been shipped.

15. Lost Packages in Transit

A package may be considered potentially lost when:

• It has not been delivered within a reasonable period after the estimated delivery date.
• Tracking has stopped updating for an extended period.
• The carrier confirms that it cannot locate the package.
• The shipment is otherwise eligible for a carrier or supplier investigation.

Customers must contact MUB Boutique promptly and preferably no later than seven calendar days after the latest estimated delivery date.

The customer must provide:

• Full name.
• Order number.
• Shipping address.
• Tracking number.
• Description of the issue.
• Any relevant carrier communications.

MUB Boutique may initiate an investigation with the supplier or carrier.

Carrier investigations may require additional time. A replacement or refund is not automatic while an investigation is pending.

If the package is confirmed lost, MUB Boutique will determine the appropriate remedy, which may include:

• Replacement, subject to availability.
• Refund to the original payment method.
• Another remedy agreed to with the customer.

Customers must not obtain both a replacement and a refund for the same package.

16. Packages Marked as Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

1. Verify the shipping address.
2. Check all entrances, mailboxes and secure delivery areas.
3. Ask household members, neighbors, front-desk personnel or building management.
4. Allow up to 48 hours for a premature or delayed carrier scan.
5. Contact the carrier when appropriate.
6. Notify MUB Boutique within seven calendar days after the delivery scan.

MUB Boutique may request:

• Written confirmation of nondelivery.
• Completion of a lost-package affidavit.
• Carrier claim information.
• A police report when theft or fraud is reasonably suspected.
• Additional identity or address verification.

A carrier delivery scan does not automatically guarantee approval or denial of a claim. Each claim will be reviewed based on tracking, delivery evidence, carrier information and the circumstances of the order.

To the fullest extent permitted by law, MUB Boutique is not responsible for theft, disappearance or damage occurring after confirmed delivery to the address provided by the customer.

Nevertheless, we will reasonably assist the customer in seeking information from the carrier.

17. Apartment Buildings and Shared Locations

Customers shipping to apartments, condominiums, hotels, workplaces, dormitories, mailrooms or other shared locations are responsible for:

• Providing all required unit information.
• Confirming that the location accepts packages.
• Following the building’s package procedures.
• Promptly retrieving delivered packages.
• Obtaining authorization before shipping to an employer, hotel or third-party property.

Delivery to an authorized mailroom, front desk, parcel locker, concierge or building representative may constitute delivery to the customer’s address.

18. Freight Forwarders and Reshipping Services

Orders addressed to freight forwarders, export companies or reshipping services may be accepted or declined at MUB Boutique’s discretion.

When an order is delivered to the forwarding service designated by the customer, MUB Boutique’s delivery obligation is generally considered completed to the fullest extent permitted by law.

MUB Boutique is not responsible for loss, damage, customs charges, delays, repackaging or delivery problems occurring after the forwarding service receives the package.

Orders sent through forwarding services may not qualify for ordinary return service.

19. Damaged Packages or Incorrect Merchandise

Customers should inspect all packages immediately after delivery.

Claims involving:

• Damaged products.
• Shipping damage.
• Incorrect products.
• Missing items from a delivered package.

must be submitted to mubboutique@gmail.com within seven calendar days after delivery.

The customer must retain the product, original packaging, labels and shipping materials and provide the photographic evidence required under our Return and Refund Policy.

Do not discard, use, wash, alter or return merchandise while a claim is under review.

20. Order Cancellations

Cancellation requests may be submitted within 24 hours after purchase but are not guaranteed.

An order cannot ordinarily be canceled after it has entered processing or shipped.

A cancellation is effective only after MUB Boutique provides written confirmation.

If an order has already shipped, the customer must wait for delivery and follow the Return and Refund Policy if the merchandise is eligible.

Refusing delivery is not an approved cancellation method.

21. Shipping Protection and Signature Services

Shipping protection, signature confirmation or other delivery services may be offered for certain orders.

When offered, the applicable price and terms will be displayed during checkout.

Failure to purchase optional shipping protection does not eliminate rights that cannot legally be waived.

MUB Boutique may require signature confirmation, identity verification or another security measure for high-value, high-risk or replacement orders.

22. Changes to This Policy

MUB Boutique may update this Shipping Policy to reflect changes in:

• Shipping carriers.
• Fulfillment providers.
• Supplier operations.
• Shipping destinations.
• Business practices.
• Legal requirements.

The policy in effect when an order is placed will generally govern that order, unless applicable law requires otherwise.

The updated policy will be posted with a revised “Last Updated” date.

23. Contact Information

Questions or claims relating to shipping should be sent to:

MUB BOUTIQUE LLC
Doing business as MUB Boutique
715 Sunny Pine Way, Unit C2
Greenacres, Florida 33415
United States

Email: mubboutique@gmail.com
Telephone: +1 561-698-6935
Website: www.muboutique.com